====== TorresVault Helpdesk ======

<WRAP center round info 80%>
This is the internal **TorresVault Helpdesk**.  
If Mom, Lori, or anyone else notices something wrong, or wants something added,  
this is where we track it.
</WRAP>

===== What this is =====

The Helpdesk is a simple place to:

  * Report when something is **broken**
  * Ask for **changes or new features**
  * Leave **ideas** for later

Each report becomes a **ticket** with an ID like `TV-2026-0001`.

===== How to use this (for family) =====

  - **Step 1:** Use the "Report a Problem" button (on torresvault.com or the tablet).
  - **Step 2:** Nathan gets a notification.
  - **Step 3:** The ticket shows up in the **Open Tickets** list.
  - **Step 4:** When it’s fixed or done, it moves to **Closed Tickets**.

<WRAP tip>
If you’re not sure what to pick, just describe what happened in normal words.  
Nathan will figure out the rest. 🙂
</WRAP>

===== Ticket lists =====

  * [[helpdesk:open|▶ Open Tickets]]
  * [[helpdesk:closed|✔ Closed Tickets]]

===== Ticket format =====

Each ticket has:

  * **Ticket ID** – example: TV-2026-0001
  * **Reporter** – Mom, Lori, Nathan, Guest, etc.
  * **Category** – Something is broken / Add something / Question
  * **Priority** – Critical / High / Low
  * **Location** – where the issue is (Office TV, Kitchen lights, Torres Family Lights site, etc.)
  * **Description** – what happened, in normal language
  * **Status** – Open / In Progress / On Hold / Done / Won’t Fix
  * **Notes** – updates as Nathan works on it

For now tickets can be created manually.  
Later, n8n will **auto-create tickets** from a web form.