TorresVault Helpdesk

The Helpdesk is a simple place to:

• Report when something is broken
• Ask for changes or new features
• Leave ideas for later

Each report becomes a ticket with an ID like `TV-2026-0001`.

1. Step 1: Use the “Report a Problem” button (on torresvault.com or the tablet).
2. Step 2: Nathan gets a notification.
3. Step 3: The ticket shows up in the Open Tickets list.
4. Step 4: When it’s fixed or done, it moves to Closed Tickets.

• ▶ Open Tickets
• ✔ Closed Tickets

Each ticket has:

• Ticket ID – example: TV-2026-0001
• Reporter – Mom, Lori, Nathan, Guest, etc.
• Category – Something is broken / Add something / Question
• Priority – Critical / High / Low
• Location – where the issue is (Office TV, Kitchen lights, Torres Family Lights site, etc.)
• Description – what happened, in normal language
• Status – Open / In Progress / On Hold / Done / Won’t Fix
• Notes – updates as Nathan works on it

For now tickets can be created manually. Later, n8n will auto-create tickets from a web form.