helpdesk:start
Table of Contents
TorresVault Helpdesk
This is the internal TorresVault Helpdesk. If Mom, Lori, or anyone else notices something wrong, or wants something added, this is where we track it.
What this is
The Helpdesk is a simple place to:
- Report when something is broken
- Ask for changes or new features
- Leave ideas for later
Each report becomes a ticket with an ID like `TV-2026-0001`.
How to use this (for family)
- Step 1: Use the “Report a Problem” button (on torresvault.com or the tablet).
- Step 2: Nathan gets a notification.
- Step 3: The ticket shows up in the Open Tickets list.
- Step 4: When it’s fixed or done, it moves to Closed Tickets.
If you’re not sure what to pick, just describe what happened in normal words. Nathan will figure out the rest. 🙂
Ticket lists
Ticket format
Each ticket has:
- Ticket ID – example: TV-2026-0001
- Reporter – Mom, Lori, Nathan, Guest, etc.
- Category – Something is broken / Add something / Question
- Priority – Critical / High / Low
- Location – where the issue is (Office TV, Kitchen lights, Torres Family Lights site, etc.)
- Description – what happened, in normal language
- Status – Open / In Progress / On Hold / Done / Won’t Fix
- Notes – updates as Nathan works on it
For now tickets can be created manually. Later, n8n will auto-create tickets from a web form.
helpdesk/start.txt · Last modified: by nathna